Refund & Cancellation Policy

Last updated: October 21, 2026

This policy applies to all services booked through Site Services (operated by Bullrush Investments LLC). It is part of our Terms of Service. To cancel or request a refund, contact us through the contact form — include your name, the service address, and your scheduled date.

Cancellation — On-Site Services

• More than 48 hours before the scheduled service: full refund, or free rescheduling.
• 24–48 hours before: free rescheduling, or a refund minus a $45 scheduling fee.
• Less than 24 hours before, or after the provider has been dispatched: refund minus a dispatch fee of up to $95, reflecting the provider's trip cost.
• Provider cannot access the site (locked premises, blocked equipment, no authorized contact on site): treated as a late cancellation; we will reschedule once and apply the dispatch fee.

Cancellation — Benchmarking Filings

• Before data work begins: full refund.
• After data work begins but before submission: refund minus $150 for work performed.
• After submission to the applicable program: the fee is earned and non-refundable. If a filing is rejected because of an error we made, we will correct and resubmit at no charge, or refund the fee if correction is not possible.
• If a filing cannot be completed because required building or utility data is not provided, we will refund the fee minus $150 for work performed.

If the Work Is Not Right

Every completed job is documented (certificate, filing confirmation, or photo/GPS delivery proof). If you believe the work was not performed as quoted, notify us within 3 business days of completion. We will, at our discretion and as the circumstances warrant: have the provider re-perform the deficient portion at no charge, or refund the portion of the price corresponding to the deficient work.

Overages (Dumpsters)

Dumpster quotes include a stated weight allowance and rental period. Documented overweight, overfill, contamination, or extended-rental charges from the hauler are billed at the hauler's rates plus a 10% coordination fee, supported by the hauler's scale ticket or invoice, which we will provide on request. By booking, you authorize us to charge these documented overages to your saved payment method, as described in the Terms of Service.

How Refunds Are Paid

Approved refunds are issued to the original payment method within 5–10 business days of approval. Card network processing times may add several days before the refund appears on your statement. We do not issue refunds to a different payment method or by cash or check except where required by law.

Chargebacks

If something is wrong, contact us first — most issues are resolved faster and more completely through the process above than through a card dispute. Filing a chargeback for services that were performed and documented as agreed may result in suspension of recurring service.